Order Tracking
Know Exactly Where Your Order Is
Every Matrikar set is custom-made for your vehicle. Track your order from production to your doorstep with real-time updates.
Track Your Order
Enter your order details below to see the latest status and tracking information.
Your order number is in your confirmation email. Can't find it? Contact us
Your Order Journey
From Our Workshop to Your Vehicle
Each set of Matrikar mats goes through a meticulous process to ensure a perfect fit for your specific vehicle.
Estimated Delivery Times
Shipping Across Canada & the USA
All orders include free standard shipping. Delivery times below are estimates after production is complete (5–7 business days).
Canada
| Quebec & Ontario | 5–7 business days |
| British Columbia & Alberta | 7–10 business days |
| Manitoba & Saskatchewan | 7–9 business days |
| Atlantic Provinces | 6–8 business days |
| Northern Territories | 10–14 business days |
Remote areas may require additional time.
United States
| Northeast & Midwest | 7–10 business days |
| Southeast & Mid-Atlantic | 8–11 business days |
| West Coast & Southwest | 9–12 business days |
| Hawaii & Alaska | 12–16 business days |
Cross-border shipments may require additional customs processing time (1–2 days).
Our Shipping Partners
Trusted Carriers
We select the optimal carrier for each order based on your location and package size.
Canada Post
Primary carrier for Canadian deliveries with nationwide coverage.
UPS
Reliable cross-border shipping to the USA with full tracking.
FedEx
Express options available for expedited US and Canadian delivery.
Order Taking Longer Than Expected?
Here's what to do if your delivery seems delayed.
Check Your Tracking Status Above
Enter your order number in the tracking form. Production takes 5–7 business days before your order even ships. If it still says "In Production," your mats are being custom-made.
Give Tracking 24–48 Hours to Update
Tracking numbers can take 24–48 hours to become active after your order ships. If the carrier site shows "Label Created" or no info, this is normal.
Check for Multiple Packages
Larger orders may ship in separate packages with different tracking numbers. Check your email for additional shipping confirmations.
Contact Our Support Team
If it has been more than 20 business days since your order, or if tracking hasn't updated in over 5 days, reach out to us. We'll investigate immediately and get you a resolution.
Common Questions
Shipping & Tracking FAQ
Quick answers to the most frequently asked questions about orders, shipping, and delivery.
Enter your order number (found in your confirmation email) and the email address used at checkout in the tracking form at the top of this page. You'll see real-time status updates including production, shipping, and delivery information.
Each set is custom-made to order. Production takes 5–7 business days, followed by 7–10 business days for shipping within Canada and the USA. Total estimated delivery time is approximately 2–3 weeks from order placement.
Tracking numbers can take 24–48 hours to become active after your order is shipped. During this window, the carrier's site may show "Label Created" or no information at all. If your tracking still shows nothing after 48 hours, contact us at support@matrikar.com.
Yes. We ship to all provinces and territories in Canada and all 50 US states with free standard shipping on every order. No minimum purchase required. International shipping is also available to select countries — rates are calculated at checkout.
Address changes are possible only before your order enters production. Contact us as soon as possible at support@matrikar.com with your order number and the correct address. Once production has started, we cannot modify the shipping details.
Every Matrikar order is shipped with insurance. If your package is confirmed lost or arrives damaged, contact our support team immediately. We will file a claim with the carrier and either reship your order at no extra cost or issue a full refund. See our Warranty & Returns page for full details.
For standard US orders, Matrikar handles customs clearance and there are typically no additional duties or fees for the customer. In rare cases, local regulations may apply. If you are charged any unexpected fees, contact us and we will work with you to resolve it.
Insured Shipping
Every order ships with full insurance coverage at no extra cost.
Premium Packaging
Reinforced box designed to protect your mats during transit.
Dedicated Support
Real humans ready to help via email, phone, and live chat.
30-Day Guarantee
Not satisfied? Full refund within 30 days of delivery.
Need Help With Your Order?
Our support team is available to assist you with tracking, shipping questions, or any concerns about your order. We typically respond within 24 hours.
Or call us at 1-888-637-2838 — Mon–Fri, 9AM–5PM EST