Matrikar 30-Day Money-Back Guarantee

At Matrikar, we want you to shop with confidence. That’s why we offer a 30-day money-back guarantee. If you’re not fully satisfied with your purchase, you can return it within 30 days of delivery for a full refund.

Eligibility for Returns

To qualify for a return, your item must:
✔ Be returned within 30 days of the delivery date.
✔ Be in its original condition, unused, and include all packaging, tags, and accessories.
✔ Have a proof of purchase (receipt or order confirmation).

Items Not Eligible for Refunds

Our money-back guarantee does not cover:

• Items damaged due to misuse, improper handling, or unauthorized alterations.
• Personalized products, perishable goods, or digital downloads.
• Final sale or clearance items, unless defective or damaged upon arrival.

How to Initiate a Return

✔ Step 1: Contact Us
Email our support team at support@matrikar.com with your order details and reason for return.

✔ Step 2: Receive Return Instructions
Our team will guide you through the process and provide a return shipping label (if applicable).

✔ Step 3: Pack & Ship
Securely package the item with all original parts and documentation. Use the provided shipping label or ship to the specified address.

✔ Step 4: Inspection & Refund
Once we receive your return, we will inspect it. Approved refunds will be processed within 5-10 business days, credited to your original payment method.

Shipping Costs & Exchanges

✅ Defective or Incorrect Items
If your item is defective or if we made an error, we cover the return shipping costs.

✅ Change of Mind Returns
If returning for personal reasons, return shipping costs are the customer’s responsibility.

✅ Want an Exchange?
If you’d like to exchange an item instead of a refund, let us know when requesting your return. Exchanges depend on product availability.

Shop with Confidence

At Matrikar, your satisfaction is our priority. Our hassle-free return policy ensures you can buy with peace of mind. If you have any questions, contact our friendly support team.